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🔗 URL: https://diamondcoatpainting.com/privacy-policy


 🔐 Privacy Policy – Diamond Coat Painting
 Last Updated: July 2025
 Email: diamondcoatpainting@outlook.com

At Diamond Coat Painting, your privacy is important to us. This Privacy Policy outlines how we collect, use, store, and protect your personal information when you interact with us through our website, quote forms, or advertising platforms such as Facebook and Instagram. We are committed to transparency, data security, and respecting your rights.

1. Introduction

Diamond Coat Painting is a family-owned painting and surface coating company servicing all of Melbourne. We specialise in residential and commercial painting, deck resealing, concrete sealing, and epoxy flooring.

In providing these services, we may collect personal information from clients and visitors to ensure a high level of customer care. This policy explains how we protect and use that information.

2. Information We Collect

2.1 Personal Details

  • Full Name

  • Email Address

  • Phone Number

  • Property Address or Suburb

  • Preferred Contact Method

2.2 Project Information

  • Type of painting or sealing work required

  • Desired service timeline or urgency

  • Notes or preferences submitted through our quote forms

2.3 Technical & Usage Data

  • IP Address

  • Browser and device type

  • Pages visited on our website

  • Referral source (e.g., Facebook, Instagram, Google)

2.4 Meta Lead Ads Submissions

When you complete a lead form via Facebook or Instagram, we may collect pre-filled data and user-entered information such as name, contact number, email, and service interest.

3. How We Use Your Information

We use your information to:

  • Respond to your enquiries and quote requests

  • Schedule consultations or site visits

  • Send service updates, offers, or follow-up communication (only if opted in)

  • Improve website performance and service experience

  • Comply with legal or regulatory obligations

We do not sell or rent your personal data to third parties.

4. Legal Basis for Processing

We collect and process personal data under the following bases:

  • Consent – when you voluntarily provide information via forms or ads

  • Contract – to deliver painting and coating services you request

  • Legitimate Interest – to improve our services and customer support

  • Legal Obligation – where we are required to retain or disclose data under law

5. Data Sharing & Disclosure

Your data may be shared only with:

  • Diamond Coat Painting staff directly involved in quoting or service delivery

  • Trusted third-party services (e.g., CRM platforms, analytics tools, Meta Ads)

  • Marketing and website service providers working on our behalf

We never share your information with unrelated third parties for marketing purposes.

6. Data Security

We take your privacy seriously and protect your data through:

  • Encrypted HTTPS website

  • Secure quote form submissions

  • Password-protected systems

  • Limited access to authorized staff only

In the event of a data breach, we will notify affected individuals and authorities as required by law.

7. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including providing quotes, managing projects, and meeting legal or reporting obligations.

8. Your Rights & Choices

You have the right to:

  • Access your personal data

  • Correct or update inaccurate details

  • Request deletion of your data (where legally permitted)

  • Withdraw consent to receive marketing at any time

  • Lodge a complaint with the OAIC or relevant privacy regulator

To exercise your rights, please contact us at: diamondcoatpainting@outlook.com

9. Cookies & Tracking Technologies

We use cookies, Facebook Pixel, and Google Analytics to:

  • Understand how users interact with our site

  • Measure ad performance and conversions

  • Improve page load times and user experience

You may disable cookies in your browser settings at any time.

10. Third-Party Services

If you interact with us through platforms like Facebook, Google, or Instagram, please refer to their respective privacy policies:

11. Changes to This Privacy Policy

We may update this Privacy Policy periodically. The most recent version will always be accessible at:

👉 https://diamondcoatpainting.com/privacy-policy

Continued use of our services constitutes acceptance of any updated terms.

12. Contact Us

For any privacy-related questions, data access requests, or general enquiries, contact:

Diamond Coat Painting
 📧 Email: diamondcoatpainting@outlook.com
 🌐 Website: www.diamondcoatpainting.com
 📍 Melbourne, VIC, Australia